Frequently Asked Questions

Q. What process do you use to clean carpet?

A. The method of carpet cleaning we use is " hot water extraction", also referred to as "steam cleaning." Most carpet manufacturers prefer this method. This method is much more thorough than "dry cleaning" methods, as the carpet is cleaned from top to bottom and the dirt is extracted by the very powerful vacuum in the van.

Q. How long does the carpet take to dry?

A. The carpet is typically dry in 3-5 hours. If you need to walk on it sooner than this we can leave you booties for your feet to keep them dry. Regular traffic, children and pets should be kept off the carpet for 3-4 hours. Furniture tabs should be left in place for 24-36 hours to prevent furniture stains.

Q. How long does the cleaning take?

A. The average room will take 15-20 minutes to clean. This time can be more or less depending on furniture moving, condition of the carpets, and extra time for spot removal.

Q. Do you move furniture?

A. This is up to the homeowner's preference. We can move the furniture or go around it, cleaning as close to possible up to the furniture. We can move sofas, end tables or chairs as long as they have been cleared of any valuables.

Q. How often should I clean my carpets?

A. Carpet manufacturers recommend cleaning your carpets every 12-18 months. This regular cleaning helps keep your carpets in the best possible condition for years to come. If you wait to clean your carpets until you can see the traffic patterns you run the risk of permanent damage to your carpets. This damage can take place because the dirt is working as an abrasive on the carpet fibers.

Q. Do you clean grout and tile?

A. Grout and tile cleaning is a major part of our cleaning business. Our prices are very competitive and our cleaning is very thorough.

Q. What type of cleaning process do you use to clean the grout and tile?

A. We use the same van and equipment as we use for cleaning the carpets, except the tool we use on the end of the hoses is made specifically for cleaning grout and tile. This tool does a very thorough cleaning and extracts all the dirty water through the hoses out to the van. It is a very clean process and does not leave a big mess.

Q. How long will it take to clean my carpet?

A. On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is, and any necessary spot removal treatments.

Q. Is your method safe for my carpet?

A. Our process is recommended by all major carpet manufactures. Steam cleaning is the #1 process used today. Modern carpet technology is basically water resistant, and the limited amount of water used in our cleaning process is 95% removed by a high powered vacuum. Drying time is minimal, and there is no harmful chemicals left behind.

Q. How long will it take for my carpet to dry?

A. Drying time of a carpet is regulated by humidity, air flow to the room and the type of carpet. Air conditioning or heat, depending on the time of year, will help speed the process. It typically takes between 2 and 8 hours, depending on the aforementioned variables. If it is raining or very humid outside and your carpet is extremely dirty, and you have very dense carpet drying can take up to 24 hours to dry on the very worst circumstances. Cleenx Carpet and Tile Care has very powerful van mounted equipment which removes 95% of the moisture we put in, so carpet is barely damp to the touch after cleaning.

Q. Why clean my carpet when I have heard that cleaning makes it soil faster?

A. Cleenx Carpet and Tile Care's high powered truck mount equipment rinses virtually all cleaning agents out of your carpet so it will not attract dirt. This problem refers to cleaning companies who use soap, which may leave a dirt-attracting residue, or dry cleaning methods, which leave oily powder particles in your carpet to attract dirt.

Q. Will the cleaning agents used harm my children or pets?

A. All chemicals that we use are EPA approved and are carefully rinsed out of the carpets. MSDS sheets are available on request. Our method is recommended #1 by doctors and vets all over the world. The carpet may be walked on with clean feet, socks or shoes while damp. Care should be taken when stepping on to no carpeted areas, as these floors will be slippery.

How often should carpet and furniture be cleaned?

It is recommended that carpets and furniture be cleaned at least once per year. The actual time will vary according to the amount of usage the individual rooms receive. You are assured of the maximum life span on carpet and furniture that have been maintained professionally. With our method of cleaning, a more frequent cleaning will extend the life of the fabric, rather than damage fibers as some cleaning methods can do.

Is it true once a carpet is cleaned it will re-soil much quicker?

This is true only if the cleaning process leaves shampoo or heavy soap residues in your carpet that actually attract soil. Our cleaning process does not leave residues, and can remove most residues from previous cleaning from other cleaning methods. Our Truck Mount Cleaning System removes the solution and soil from your carpet directly into our truck. The end result is that after our cleaning and fabric protector is applied, your carpet stays cleaner longer.

How soon can I walk on it?

Keep pets, children and regular traffic off of the carpet for a period of 4 to 6 hours. The homeowner may use the carpet lightly immediately after cleaning by wearing white socks or plastic booty's provided by us. Wait 24 hours before removing styrofoam blocks or plastic tabs that are put in place to protect the furniture and carpet. Drying time for carpets vary depending on the humidity outside, the condition on the carpet, and the density of the carpet.

Which system do they use?

Cleenx Carpet and Tile Care use's the VORTEX System , the most powerful cleaning system on the market today. We insist on the best equipment and products. The procedures we use do not leave excess moisture in the carpet or leave dirt attracting sticky residue behind. You can expect maximum soil and spot removal

What is the black buildup around the carpet edges?

This is an accumulation of carbon or soot from air circulation, which will collect along edges, air ducts, and at the bottom of draperies and doors. The buildup is most noticeable on light colored carpet. We are familiar with this condition and will concentrate our efforts to remove it. However, this carbon condition isn't always completely removable.

Q. What type of payment do you take?

A. Checks, Cash, or Visa, MasterCard, American Express, Discover.

Call Cleenx Carpet and Tile Care Today, To Schedule An Appointment.

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